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Global leader in advanced fax server solutions that leverageIP telephony, UC & ECM systemsGlobal leader in advanced fax server solutions that leve

iv XMediusFAX Installation and Maintenance GuideTable of Contents

Index -4 XMediusFAX Installation and Maintenance Guide

Installation and Maintenance GuideNoncontractual document - Ind A*253490021*Sagemcom Documents SASSiège social : 250, route de l'Empereur – 92848

IntroductionChapter 1Guide OverviewThis guide provides:• The hardware and software requirements for installing and using XMediusFAX(server and clienta

Stores and manages access to the fax detail records.XMFaxArchiveFax Driver ModuleThe fax driver module is responsible for sending and receiving faxes

Default LicenseWhen installing XMediusFAX on a new system, a default license is made available for evaluation purposes.This demo license enables all t

4 XMediusFAX | Installation and Maintenance GuideChapter 1 | Introduction

Installation RequirementsChapter 2Server RequirementsHardware Configuration RequirementsMinimum recommended configuration:Main ServerNetworkMain Serve

OS Configuration RequirementsXMediusFAX must be installed on servers supporting any of the following Operating Systems:• Windows 2008 R2 (includes IIS

PCI TypeLine TypeProduct FamilyBrandPCIe/PCIxT-1 PRI/RBTR1034BrooktroutPCIe/PCIxE-1 PRI/RBTR1034BrooktroutPCIe/PCIxBRI (Euro ISDN)TR1034BrooktroutPCIx

• The current IOS releases of 12.3.x and 12.4.x all support the T.38 Fax Relay for VoIP H.323/SIPfeature, however if you are using CCM or CUCM with MG

• For Terminal Services: Windows (Terminal Server) 2008 R2 (64-bit) / 2008 / 2003• For Workstation editions: Windows 7 / Windows Vista / XPSupported M

10 XMediusFAX | Installation and Maintenance GuideChapter 2 | Installation Requirements

Server Applications: InstallationChapter 3Installation ProcessThis section details typical first-time installations of the XMediusFAX server applicati

Server InstallationNote: If you are installing XMediusFAX with a fax board, please refer first to section: Installation Processon page 11.1. Initiate

c) Follow the Wizard instructions (each time click Next), starting with:• License Agreement (acceptance required for installing)• Destination Folder (

Note: The server applications are all selected by default.Restriction: Depending on your license, some features may remain disabled, even if you insta

DescriptionOptionBoardless fax driver using T.38 protocol with basic gateway configuration.Once you click Next, you need to enter some specific inform

DescriptionOptionNote: You should have received all this information from your SIP Trunk provider:• User ID• Authentication ID• SIP Password (to be en

• If you have a license, select the Use license from option, then Browse to the location where thelicense file can be found and select it;• Otherwise

a) Click Install.b) Manage preliminary software installation using the Third Party Software Installer:Note: Third Party Software are software packages

8. Finalize the installation:a) Leave the First Time Setup Wizard box checked if you wish to benefit from a basic automaticconfiguration of your fax s

XMediusFAXVersion Number 7.0.0.298 – August 2012.Patents• Protected by US Patents 4,994,926; 5,291,302; 5,459,584; 6,643,034; 6,785,021; 7,283,270.• P

• Sets the CSID of the default profile to the Site name• Creates the User and sets its Password• Sets the Site SMTP Postmaster to the Administrator&ap

2. If needed, change the Site Name for the site that will be created.The default name is My Organization.3. Click Next.4. perform the user configurati

b) If you are going to perform the Microsoft Exchange UM integration, check the box.The Wizard will add an Exchange UM Rule to the Incoming Routing Ta

Enter the User's SMTP Address and a Password for this user.• If you selected Active Directory Integration with NT Authenticaton during the user c

c) Enter or modify the GC Server Address and LDAP Search Base for your Global Catalog server andclick OK.8. Click Proceed.The Configuration Status Win

Note: Another software, TransymOCR, available in the 3rd\transymocr folder of the distribution media,must be manually installed if you wish XMediusFAX

Apache TomcatApache Tomcat is required to run the JSP scripts for the web components of the XMediusFAX software andis dependent on JRE to run. Therefo

It will be automatically installed through the server and client installations, depending on the modules selectedto be installed.Default Installation

28 XMediusFAX | Installation and Maintenance GuideChapter 3 | Server Applications: Installation

Basic ConfigurationsChapter 4Services Rights ConfigurationsDepending on your needs and on the environment of the Windows Server on which XMediusFAX ha

• ZLib: Copyright©1995-2010, Jean-loup Gailly and Mark Adler. All Rights Reserved.• .NET: Copyright©2010 Microsoft Corporation. All rights reserved.Di

2. Configure the concerned service to log on using the account you have granted administrative privileges:a) Access the Windows services management in

Basic Site ConfigurationThis procedure is a list of actions to do in order to basically configure your Site after installing the fax server.To know pr

32 XMediusFAX | Installation and Maintenance GuideChapter 4 | Basic Configurations

Secured HTTP (HTTPS) ConfigurationsChapter 5Secured HTTP (HTTPS) ConfigurationsSeveral XMediusFAX clients use HTTP requests to communicate with the se

ActionClientUsers will simply use https in the URL field of the Web Browser (instead of http).Web clients (User andAdmininstrator)Configure https duri

SMTP IntegrationChapter 6SMTP Integration: OverviewOne of the major features of XMediusFAX is to enable users to send and receive faxes as emails dire

To know the benefits related to the use of a mail server for sending faxes or receiving notifications by email,see sections: Using a Mail Server for S

Fax/Mail Servers Typical DeploymentTypically, the mail server used to transmit emails from users to XMediusFAX and the mail relay server usedto relay

Procedure for Microsoft Exchange 2000/2003This procedure shows how to create an SMTP Connector with address space of type FAX – when you areusing MS E

b) Complete the following fields:• Type: FAX• Cost: 1• Address: *c) Click OK twice, to validate and close the properties window.The new SMTP connector

• Web: www.sagemcom.comTechnical Support• North America: [email protected] | 1-888-766-1668• Latin America: xmediusfax.support.

1. Open the Exchange Management Shell.2. From the command prompt, execute the following command:New-SendConnector -Name <ConnectorName> -Address

Microsoft Outlook FormsNote: Depending on your license, the XMediusFAX feature used to process the forms for Outlook maybe disabled. Please verify the

Choose one of the following options:• To publish all the forms, click Publish all forms• To publish only selected forms, select one or more forms and

5. Select the Outlook profile to be used to publish forms.Note: The selected account should have sufficient privileges assigned.6. Click OK.As each fo

Lotus Notes Form InstallationImportant: The administrator installing the forms must have the proper authorizations to install newdatabases, access the

In the panel at the center of the window, select both databases (Fax Memo Install and Fax Configuration),right-click and select Sign.a)b) Choose eithe

f) Click the Begin Installation button: a progress bar will appear. The installation database(Fax_Memo_Install.nsf) contains all the design elements n

c) Highlight the value in the Template name field, right-click and select Copy.Remember: You need to keep this value copied for a further step.d) Unch

Synchronizing the Mail Template DatabasesThe Designer server task synchronizes all server and user databases that are linked to a template. For theupd

Configuring the Lotus Notes Form1. Start Lotus Notes by clicking Start ➤ Programs ➤ Lotus Applications ➤ Lotus Notes.2. Create and open the Fax Config

d) Click Save & Close, then close the Lotus Domino Administrator.2. Change the fax domain name in the Notes Form configuration:a) Start the Lotus

Configuring IIS for SMTP TLS in OutputTo enable the support of TLS on SMTP messages used for notifications (SMTP Gateway output) on thecomputer hostin

e) In the General tab, click Advanced.f) Click Edit.g) Change the value of the TCP port for a port value that is not already used.For example: 2525.h)

b) Click Outbound Security.c) Check the TLS encryption box.Note: If needed, you can also select one of the three authentication options and enter cred

b) Click Relay in the Relay restrictions section.c) Select the Only the list below option and click Add.54 XMediusFAX | Installation and Maintenance G

d) Select the Single Computer option.e) Use the DNS Lookup button and enter localhost in the appearing dialog, then validate.The corresponding IP addr

Testing the SMTP TLS Output ConfigurationTo perform this test, you must have configured your system according to the procedure described in Configurin

b) In the left frame of the Manager, right-click the host node and select New ➤ SMTP Virtual Server.c) Name the virtual server (for example, “Input SM

f) Enter the value example.com and click Finish.Note: This value is not an example, it must be precisely the indicated value, that corresponds toa non

e) In the Smart host field, enter [127.0.0.1].Note: This is the local host IP address. Note that the square brackets are mandatory here.f) Validate wi

Table of ContentsChapter 1 : Introduction...1Guide

60 XMediusFAX | Installation and Maintenance GuideChapter 6 | SMTP Integration

Microsoft Exchange UM IntegrationChapter 7Integrating XMediusFAX as Fax Solution for MS Exchange UMUnified Messaging (UM) is the integration of differ

Typically:1. Your VoIP Gateway receives a call.2. The call is redirected to the UM module of the Exchange Server.3. The UM module detects a fax tone,

1. At the UMMailbox level, the FaxEnabled parameter must be set to True.2. At the UMMailboxPolicy level:• the AllowFax parameter must be set to True,

Here is a schema of the fax processing using the specific Exchange UM Integration features in XMediusFAX,once the fax has been redirected by the UM mo

In addition to this, you can configure XMediusFAX to provide notifications in the usual Exchange UM form(2007) when a fax is routed by an Exchange UM

• Permission Groups ➤ PartnersThese permissions are too different from the ones usually set on the default Receive Connector. Thisis the reason why a

Client Applications: InstallationChapter 8Client Applications InstallationThe server installation must precede the installation of the client applicat

3. Wait until the button is enabled and click Next.4. Read and accept the License Agreement for being able to install the applications, then click Nex

8. In the Fax Web Server field, enter the address at which your Fax Server responds to http requests,according to the following syntax:[{http|https}:/

Secured HTTP (HTTPS) Configurations...33Basic Scen

11. Click Next.The Client application install wizard is ready to begin the installation.12. Click Install.The Third Party Software Installation window

• If the values contain spaces, you have to put the values inside double quotes.Here are some of the default Parameters used by Windows Installer:• IN

Note: If you enter an address with HTTPS, the following string must be the Common Name of yourFax Server, (which is often the Host Name) and not its I

No customizable parameter.Cover Sheet EditorFeature name: coversheeteditorNo customizable parameter.Tiff ViewerFeature name: tiffviewerNo customizable

Installing the Fax Merge Macros (MS Word and OpenOffice.org)All the tools needed for installing the fax merge macros are available on the user's

3. Click Install the MS Word Fax Add-In.4. After the installation, start Microsoft Word.A new tab Fax should appear in the ribbon, and under this tab,

XMediusFAX users can send faxes through XMediusFAX by selecting this feature, as long as all of thefollowing points are true on the users computers:•

Installation by Massive Deployment through Group PolicyTo be able to massively deploy the Internet Office Fax Service configuration for XMediusFAX, yo

78 XMediusFAX | Installation and Maintenance GuideChapter 8 | Client Applications: Installation

MaintenanceChapter 9Modifying a Server InstallationHow to add or remove server applications.On the concerned server:1. From the root directory of the

Installing the Fax Merge Macros (MS Word and OpenOffice.org)...74Installation Procedure for

5. Follow setup wizard instructions to complete the installation.Managing the ServicesThis section shows how to easily and quickly stop or start the s

Upgrading Server ApplicationsBefore UpgradingXMediusFAX can be upgraded from an earlier version by simply running the installer of the newer version.H

2. On all computers running only “worker” components of the XMediusFAX system (only Drivers, Rasterizersor Gateways), run <xmediusFAX>\bin\util\

UninstallationChapter 10Complete Removal of Server ApplicationsTo completely remove the XMediusFAX server applications from a computer:1. In Windows,

Removing Published Forms in OutlookTo delete a form that you have published but no longer need, you need to access the Manage Forms window.You can acc

Uninstallation from a Single ComputerTo uninstall the Internet Office Fax Service configuration for XMediusFAX:1. From the computer concerned by the u

86 XMediusFAX | Installation and Maintenance GuideChapter 10 | Uninstallation

IndexAaddingclient components 79server components 79administration interfacebasic site configuration 31basic system configuration 31system monitoring

Iinstallation requirementclient hardware 8client operating system 8installation requirementsequipment for T.38 (VoIP) 7fax boards 6gateways 7licensing

system 1, 31, 80backing up 80basic configuration 31system administratorsclientsuninstalling completely 83serverscomponentsadding or removing 79repairi